EVP, Business Transformation
VP, Engineering & Chief Architect
Robert Chase was appointed Managing Director of Enservio in November 2016 after serving in a number of key leadership roles for Enservio since 2005 and most recently as Co-CEO & Chief Customer Officer. Robert has over 15 years of experience in consulting and software business development, sales and marketing strategy and execution, solution delivery, product development, and investment valuation. Robert joined Enservio from OnDemand Capital, a boutique strategy and operations consultancy he founded in 2003 to serve pre-funding start-up companies. Prior to that he held several senior sales and professional services positions for Information Management Associates and its acquirer, AIT USA, a Customer Relationship Management software and services provider. Robert participated in IMA's IPO in 1997, its sale to the British firm AIT in 2001, and the attraction of VC investment in AIT in 2002. His most recent role was SVP, Sales & Business Development covering North & South American, and Asian markets. At Monitor Company in the mid-1990s, Robert launched a technology strategy practice to serve emerging internet-based businesses. In this role, he and his team helped to create AT&T Solutions and several other lines of business for large corporations targeting the new internet economy. Prior to Monitor, Robert spent seven years building, managing, and selling solutions in Austin, TX and Hartford, CT for Andersen Consulting (Accenture). Robert earned his A.B. from Dartmouth College.
Chief Financial and Operating Officer
Neil Murphy was appointed Chief Financial & Operating Officer of Enservio in November 2016 after previously serving as Co-CEO and CFO. Neil brings 20 years of finance and accounting expertise in the technology sector. Neil came to Enservio from Phase Forward, a leading provider of enterprise software and services for clinical trials and drug safety, where he was Vice President of Finance. He joined Phase Forward in 2007 and was integral to the successful acquisition of the company by Oracle in 2010. Before joining Phase Forward, Neil held several senior finance roles, most notably at IBM/Rational Software where he was heavily involved in IBM's acquisition of Rational in 2003. Neil holds a BS in Finance from Babson College.
EVP, Business Transformation
Chris joined Enservio as President & COO in 2012 to add his expertise in scaling the company as the SaaS platform leader for property insurance. With the acquisition by Solera in 2016, Chris is now EVP Business Transformation. Prior to Enservio, Chris was an executive vice president for a decade at Akamai, where he led the cloud-based products and services, the global technology platform, company operations, and multiple acquisitions/integrations. During this period, Akamai grew annual revenue from $160 million to $1 billion and generated $1.2 billion in cash from operations. Previously, Chris was president of broadband access at Lucent, running the business unit P&L with $600 million revenue and 700 employees worldwide. Chris has also held general management positions at AT&T, Novell, and Unix System Laboratories, including expatriate roles in Europe and Asia Pacific. He began his career as a programmer at NCR. Chris holds an M.S. and B.S. in mathematics and computer science from Emory University and was a Bobby Jones scholar at the University of St. Andrews. He serves on the board of trustees for the Massachusetts Technology Leadership Council.
Jay Guden has extensive experience in building and scaling claims technology and service businesses. Jay joined Enservio after spending 13 years at Innovation First Notice. During his tenure he established and managed the firm's three service centers and grew the business to service over 120 insurance carriers. Additionally, he led the design of the company's claim handling applications, which allowed the firm to launch the ASP product line, providing system service offerings to clients who wanted to leverage the core application technology. Prior to joining First Notice, Jay was a consultant at Mercer Management, working on strategy, process management and market research engagements across financial services and manufacturing industries. He also worked in product management for Whirlpool Corporation focusing on competitive positioning and merchandising, as well as product development. Guden received his B.A. from Harvard and his M.B.A. from the Kenan-Flagler School at the University of North Carolina.
VP, Engineering & Chief Architect
Matt Gore leads Enservio's engineering group which include SaaS platform, web services, predictive analytics and user experience teams. Matt joined Enservio in 2009 and brings over 20 years of expertise in enterprise software with an emphasis on analytics. Prior to joining Enservio Matt spent 9 years at GE Healthcare where he held several engineering leadership roles all within the high-growth sector of digital medical imaging. Most recently at GE as a Solutions Architect/Technical Product Manager, Matt was responsible for the overall architecture and internationalization of web-based medical imaging solutions. Matt has also held various engineering roles in the managed care, telecommunications and wholesale distribution/B2B industries. Matt holds a BA from the University of South Florida and also served in the U.S. Army for 3 years.
VP, Product Management
Joseph Bracken is responsible for leading Enservio’s product group. Joe joined the company in 2011 as a senior product manager. Joe led the product vision for enterprise SaaS applications such as ContentsExpress, and innovative capabilities in recommendation engines and predictive analytics. Promoted in June 2014 to VP Product Management, Joe brings 17 years of experience spanning all aspects of product development, from concept development to enterprise sales. He was previously with CRICO/RMF responsible for delivering SaaS-based insurance and data analytics solutions. Prior to CRICO/RMF, Joe was a Director at Matrix UAE managing business development for Fortune 500 clients throughout the Middle East and, prior to that, a management consultant for ACS Healthcare Solutions. Joe began his career with Saturn Services where he elevated to the CTO position and grew the web hosting company from start-up to an acquisition.
Joel Collins represents Enservio in all legal matters, serving as legal advisor to the senior leadership team including matters related to contracts, IP, employment, real estate, litigation, corporate governance and compliance. Prior to joining the company he was Assistant General Counsel for Sonus Networks, where he focused on, among other things, commercial contracting, including covering the EMEA and APAC sales regions, SEC reporting obligations, and corporate governance. Prior to becoming in-house counsel, Joel spent six years as an Associate at Ropes & Gray LLP where he worked on M&A, SEC reporting obligations and corporate governance. After receiving a BA degree from the University of North Carolina at Chapel Hill in 1992, Joel received a Masters in Education degree from North Carolina State University and was a special education teacher for the Durham Public School district and boys’ basketball coach. After spending three years as the Head of the Learning Support Department at The American School in Japan, Joel completed a JD/MBA joint degree at Northwestern University School of Law and Northwestern University, Kellogg School of Management majoring in Finance and Strategy in 2003.
Joel Makhluf is responsible for the development and execution of Enservio’s corporate marketing and communications strategy. Joel leads results-driven marketing initiatives aimed at driving brand awareness, customer acquisition and retention. Joel’s areas of responsibility include product marketing, public relations and sales enablement. Joel joined the company in 2011 and has been the driving force behind the company’s Property Innovation Summit event, building it into the preeminent thought leadership and executive networking event in the property insurance industry. Promoted to Vice President of Marketing in September 2015, Joel brings over a decade of results driven corporate marketing experience. He was previously with bio-technology company Agion Technologies, responsible for the company’s digital marketing and corporate communications strategy. Joel holds a BA from the University of Massachusetts, Isenberg School of Management.
Jen brings over 18 years of experience in Operations, focusing on building a culture of continuous improvement with purpose, process and people. Jen joined Enservio in 2007 as Director, National Operations where she focused on developing and refining several aspects of Enservio Field and Valuation services. Promoted in 2011 to VP, Operations, Jen now leads all of Enservio Valuation Services which includes Enservio Select, Enservio Specialist and General Valuation. Jen’s discipline around lean concepts focused on defining current state, deploying lean methods, and developing a culture of improvement. Prior to Enservio, Jen was with Marshall and Swift Boeckh for 7 years where she was responsible for coordinating the Tele-Estimating division and developing goals and long-term business strategies. While at Marshall and Swift Boeckh, she was instrumental in designing and implementing phone processes as well as ensuring process compliance with multiple call centers in various locations.
VP, Sales Operations & Strategy
Chris helps lead Enservio's sales organization and is responsible for account management and sales operations. Chris drives the efforts around forecasting, account strategy, territory planning, and sales management. Since joining Enservio in 2010, Chris has carried numerous responsibilities in effort to support the sales force and the needs of the customer specifically around data and analytics. Chris comes to Enservio with a BA form Gordon College in Wenham MA.