Jon McNeill's experience as an insurance industry entrepreneur earned him a reputation as both an innovator and implementer. In 2002, Fast Company magazine named him one of the 10 most innovative CEOs in the country. Jon co-founded Sterling Collision Centers in 1997 and grew the company from a single store to a 60-store national chain of auto body repair centers focused on turnaround time and customer service. Acquired by Allstate Insurance Company in May of 2001, Sterling employs over 1,200 and continues to add store locations. In 1993, Jon founded First Notice Systems, Inc., a 24-hour property & casualty insurance claim services firm located in Boston. He served as CEO until 1997, when it was acquired by a public company, Concentra Managed Care. Prior to First Notice Systems, Jon was a consultant with Bain & Company, an international strategic management consulting firm. In 2012 Jon received the Ernst & Young Entrepreneur of The Year award in the financial services category in New England and in 2013 he was named "Most Admired CEO" in the small/midsize company category from the Boston Business Journal. He is a graduate of Northwestern University.
President & COO
Chris joined the Enservio leadership team in 2012 to add his expertise in scaling the rapidly growing business as the global information services and SaaS platform leader for property insurance. Prior to Enservio, Chris was an executive vice president for a decade at Akamai, where he led the cloud-based products and services, the global technology platform, company operations, and multiple acquisitions/integrations. During this period, Akamai grew annual revenue from $160 million to $1 billion and generated $1.2 billion in cash from operations. Previously, Chris was president of broadband access at Lucent, running the business unit P&L with $600 million revenue and 700 employees worldwide. Chris has also held general management positions at AT&T, Novell, and Unix System Laboratories, including expatriate roles in Europe and Asia Pacific. He began his career as a programmer at NCR. Chris holds an M.S. and B.S. in mathematics and computer science from Emory University and was a Bobby Jones scholar at the University of St. Andrews. He serves on the board of trustees for the Massachusetts Technology Leadership Council.
Founder & VP, Research and Development
Jim Fini is the Founder of and currently heads up the research and development effort at Enservio. Jim's career as an executive and entrepreneur spans over 20 years of insurance industry expertise and technological innovation and he has developed several patents. While leading the contents product category at Marshall & Swift/Boeckh, Jim grew businesses within, consulted to, and sold software products to the insurance industry. He has held senior positions with G.A. Sullivan and Burntsand, began his career at J.P. Morgan, and later honed his entrepreneurial skills as a founding team member of two technology and service companies. Jim is a frequent insurance industry speaker and writer and he holds a BS in Business from Syracuse University.
SVP, Strategy & Business Development
Robert Chase has over 15 years of experience in consulting and software business development, sales and marketing strategy and execution, solution delivery, product development, and investment valuation. Robert joined Enservio from OnDemand Capital, a boutique strategy and operations consultancy he founded in 2003 to serve pre-funding start-up companies. Prior to that he held several senior sales and professional services positions for Information Management Associates and its acquirer, AIT USA, a Customer Relationship Management software and services provider. Robert participated in IMA's IPO in 1997, its sale to the British firm AIT in 2001, and the attraction of VC investment in AIT in 2002. His most recent role was SVP, Sales & Business Development covering North & South American, and Asian markets. At Monitor Company in the mid-1990s, Robert launched a technology strategy practice to serve emerging internet-based businesses. In this role, he and his team helped to create AT&T Solutions and several other lines of business for large corporations targeting the new internet economy. Prior to Monitor, Robert spent seven years building, managing, and selling solutions in Austin, TX and Hartford, CT for Andersen Consulting (Accenture). Robert earned his A.B. from Dartmouth College.
Christine Washburn brings 20 years of results-driven marketing experience to Enservio, spanning organizations from pre-revenue to $500 million. As SVP of Marketing at Enservio, Christine is responsible for driving marketing innovation and execution across a number of disciplines, including branding, demand generation, and product launches to meet revenue objectives. Most recently, Christine served as Vice President of Marketing for SolidWorks Corporation, a 3D engineering software company, helping grow the customer community to 2 million passionate users, while establishing the programs that helped drive profitable growth strategies. Christine began her career in politics, serving as press secretary to the U.S. House of Representatives Subcommittee on Telecommunications and Finance. Christine holds a Master of Public Policy Degree from Georgetown University as well as a B.S. in Telecommunications and Political Science from Indiana University.
Jay Guden has extensive experience in building and scaling claims technology and service businesses. Jay joined Enservio after spending 13 years at Innovation First Notice. During his tenure he established and managed the firm's three service centers and grew the business to service over 120 insurance carriers. Additionally, he led the design of the company's claim handling applications, which allowed the firm to launch the ASP product line, providing system service offerings to clients who wanted to leverage the core application technology. Prior to joining First Notice, Jay was a consultant at Mercer Management, working on strategy, process management and market research engagements across financial services and manufacturing industries. He also worked in product management for Whirlpool Corporation focusing on competitive positioning and merchandising, as well as product development. Guden received his B.A. from Harvard and his M.B.A. from the Kenan-Flagler School at the University of North Carolina.
Neil Murphy joined Enservio as Senior Vice President of finance in 2010 and brings 20 years of finance and accounting expertise in the technology sector. Neil came to Enservio from Phase Forward, a leading provider of enterprise software and services for clinical trials and drug safety, where he was Vice President of Finance. He joined Phase Forward in 2007 and was integral to the successful acquisition of the company by Oracle in 2010. Before joining Phase Forward, Neil held several senior finance roles, most notably at IBM/Rational Software where he was heavily involved in IBM's acquisition of Rational in 2003. Neil holds a BS in Finance from Babson College.
SVP Customer Experience
Don joined the Enservio team following Enservio's acquisition of Insurers World in 2012. Don is an expert on property insurance contents, consulting on best practices and solutions for the property insurance industry. Don has been in the consumer electronics business since 1973 and has worked with insurance related clients for over 30 years. He joined Insurers World in 1984 and in his latest role as President was responsible for strategic initiatives and product development until 2012. Don is noted for both his knowledge and enthusiasm about contents estimating, replacement fulfillment and customer service. He is a frequent presenter and panelist at leading industry events, including ACE, PLRB, and the National Underwriter Executive Conference and is a PLRB Affiliate Board member. Don is also a noted and ongoing contributor to many insurance journals, including Claims Magazine. He holds an MBA from Northeastern University with undergraduate studies at New England Conservatory before embarking on his initial career as a jazz and classical trumpeter.
VP, Human Resources
Kathy drives Enservio's strategic and operational human resources initiatives, including performance management, organizational effectiveness, talent acquisition, and compensation and benefit programs. With over a decade of HR success, Kathy has spent her career helping to develop and build high-performing organizations in technology companies. Prior to Enservio, Kathy was the Director of Human Resources for Maven Networks, and was an integral part of its acquisition by Yahoo! in 2008. Kathy also led the HR organization at XOsoft, which was acquired by CA in 2006, and was a key member of the Human Resources team at Precise Software, which was acquired by Veritas Software in 2003 and subsequently by Symantec in 2004. While at these organizations, Kathy built the leadership, employee, and infrastructure capabilities needed to scale and gain competitive advantage in the marketplace. Kathy holds a BS from the University of Massachusetts.
VP Engineering and Chief Architect
Matt Gore leads Enservio's engineering group which include SaaS platform, web services, predictive analytics and user experience teams. Matt joined Enservio in 2009 and brings over 20 years of expertise in enterprise software with an emphasis on analytics. Prior to joining Enservio Matt spent 9 years at GE Healthcare where he held several engineering leadership roles all within the high-growth sector of digital medical imaging. Most recently at GE as a Solutions Architect/Technical Product Manager, Matt was responsible for the overall architecture and internationalization of web-based medical imaging solutions. Matt has also held various engineering roles in the managed care, telecommunications and wholesale distribution/B2B industries. Matt holds a BA from the University of South Florida and also served in the U.S. Army for 3 years.
Joel Collins represents Enservio in all legal matters, serving as legal advisor to the senior leadership team including matters related to contracts, IP, employment, real estate, litigation, corporate governance and compliance. Prior to joining the company he was Assistant General Counsel for Sonus Networks, where he focused on, among other things, commercial contracting, including covering the EMEA and APAC sales regions, SEC reporting obligations, and corporate governance. Prior to becoming in-house counsel, Joel spent six years as an Associate at Ropes & Gray LLP where he worked on M&A, SEC reporting obligations and corporate governance. After receiving a BA degree from the University of North Carolina at Chapel Hill in 1992, Joel received a Masters in Education degree from North Carolina State University and was a special education teacher for the Durham Public School district and boys’ basketball coach. After spending three years as the Head of the Learning Support Department at The American School in Japan, Joel completed a JD/MBA joint degree at Northwestern University School of Law and Northwestern University, Kellogg School of Management majoring in Finance and Strategy in 2003.
VP Product Management
Joseph Bracken is responsible for leading Enservio’s product group. Joe joined the company in 2011 as a senior product manager. Joe led the product vision for enterprise SaaS applications such as ContentsExpress, and innovative capabilities in recommendation engines and predictive analytics. Promoted in June 2014 to VP Product Management, Joe brings 17 years of experience spanning all aspects of product development, from concept development to enterprise sales. He was previously with CRICO/RMF responsible for delivering SaaS-based insurance and data analytics solutions. Prior to CRICO/RMF, Joe was a Director at Matrix UAE managing business development for Fortune 500 clients throughout the Middle East and, prior to that, a management consultant for ACS Healthcare Solutions. Joe began his career with Saturn Services where he elevated to the CTO position and grew the web hosting company from start-up to an acquisition.