Executive Management

Jon McNeill, CEO

Jon McNeill's experience as an insurance industry entrepreneur earned him a reputation as both an innovator and implementer. In 2002, Fast Company magazine named him one of the 10 most innovative CEOs in the country. McNeill co-founded Sterling Collision Centers in 1997 and grew the company from a single store to a 60-store national chain of auto body repair centers focused on turnaround time and customer service. Acquired by Allstate Insurance Company in May of 2001, Sterling employs over 1,200 and continues to add store locations. In 1993, McNeill founded First Notice Systems, Inc., a 24-hour property & casualty insurance claim services firm located in Boston. He served as CEO until 1997, when it was acquired by a public company, Concentra Managed Care. Prior to First Notice Systems, McNeill was a consultant with Bain & Company, an international strategic management consulting firm. He is a graduate of Northwestern University.

James Fini, President & Founder

Jim Fini is the President and Founder of Enservio. Fini's career as an executive and entrepreneur spans over 20 years of insurance industry expertise and technological innovation. He has developed several patents and leads research and development for Enservio. While leading the contents product category at Marshall & Swift/Boeckh, Fini grew businesses within, consulted to, and sold software products to the insurance industry. Fini held senior positions with G.A. Sullivan and Burntsand, began his career at J.P. Morgan, and later honed his entrepreneurial skills as a founding team member of two insurance technology and service companies. He is a graduate of Syracuse University.

Tom Kirkpatrick, President, EnservioSelect

With over 30 years of experience in the insurance industry, Tom Kirkpatrick is widely known for consulting on more multi-million dollar personal property claims than anyone in the industry. Prior to founding EnservioSelect, he was a general adjuster/large loss specialist with several adjusting firms. His expertise in antiques, oriental rugs and fine arts has enabled him to create the exceptional team of specialists and experts of EnservioSelect. He is a graduate of the University of Massachusetts.

Paul C. Miller, President, EnservioShopping

Paul Miller has consistently delivered superior results and a long list of accomplishments during a career spanning over 19 years in retail marketing and sales. Prior to joining Enservio, Miller was Senior Vice President, Direct Commerce for Sears Holdings Corp., where he had complete P&L responsibility for Sears and Kmart internet and catalog properties (#5 on Internet Retailer top 500). Before joining Sears, Miller held the position of Vice President of eCommerce for Williams-Sonoma. During his tenure at Williams-Sonoma, he grew website revenues to a level beyond that of catalog sales through a series of innovative marketing and sales programs. Earlier in his career, Miller held a variety of increasingly responsible positions in retail marketing for both small and large organizations. Miller has been a featured speaker at a number of retail business development seminars and serves in an advisory capacity to both startup and established Internet-based providers of goods and services. Miller earned his B.S from the University of Toronto and his M.B.A from York University

Robert Chase, SVP, Products

Robert Chase has over 15 years of experience in consulting and software business development, sales and marketing strategy and execution, solution delivery, product development, and investment valuation. Chase joined Enservio from OnDemand Capital, a boutique strategy and operations consultancy he founded in 2003 to serve pre-funding start-up companies. Prior to that he held several senior sales and professional services positions for Information Management Associates and its acquirer, AIT USA, a Customer Relationship Management software and services provider. Chase participated in IMA's IPO in 1997, its sale to the British firm AIT in 2001, and the attraction of VC investment in AIT in 2002. His most recent role was SVP, Sales & Business Development covering North & South American, and Asian markets. At Monitor Company in the mid-1990s, Chase launched a technology strategy practice to serve emerging internet-based businesses. In this role, he and his team helped to create AT&T Solutions and several other lines of business for large corporations targeting the new internet economy. Prior to Monitor, Chase spent seven years building, managing, and selling solutions in Austin, TX and Hartford, CT for Andersen Consulting (Accenture). Chase earned his A.B from Dartmouth College.

Chris Benecick, SVP, Sales

Chris Benecick has over 20 years of experience in the insurance industry, with a focus on building dynamic sales teams and generating strong revenue growth. As a Top 50 executive at The Hertz Corporation, Benecick was responsible for managing national relationships within the replacement rental vehicle segment. As part of his role, he created supplier relationships with over 90% of the largest auto insurance companies in the United States and expanded Hertz’s penetration into the local car rental market. Prior to joining Hertz, Benecick held field claims, sales and marketing positions with Progressive Insurance and Property Damage Appraisers (PDA), Inc. He earned his BA from the University of New Hampshire.

Jay Guden, SVP, Operations

Jay Guden has extensive experience in building and scaling claims technology and service businesses. Guden joined Enservio after spending 13 years at Innovation First Notice. During his tenure he established and managed the firm’s three service centers and grew the business to service over 120 insurance carriers. Additionally, he led the design of the company’s claim handling applications, which allowed the firm to launch the ASP product line, providing system service offerings to clients who wanted to leverage the core application technology. Prior to joining First Notice, Guden was a consultant at Mercer Management, working on strategy, process management and market research engagements across financial services and manufacturing industries. He also worked in product management for Whirlpool Corporation focusing on competitive positioning and merchandising, as well as product development. Guden received his B.A. from Harvard and his M.B.A. from the Kenan-Flagler School at the University of North Carolina.

Jay Straughan, VP, EnservioSelect

Jay’s career in the insurance industry spans 19 years. Before joining Enservio in 2007, he served Liberty Mutual’s field and home office claims organizations for 17 years. Jay is a four-time presenter at the Property Loss Research Bureau claims conference. He earned a B.S. in Business Administration from Samford University and an M.S. in Construction Management from Florida International University.

Chris Gervais, VP, Engineering

Chris’s career in technology includes leading and scaling software and solutions development in entrepreneurial and large enterprise settings. Chris joined Enservio after 8 years setting IT strategy and developing solutions architectures in healthcare. As the Director of Technology for Inflexxion, Inc., Chris lead the architecture and development of innovative Health 2.0 solutions. Prior to that, Chris spent 7 years setting IT strategy and solutions architecture for one of the country’s premier, technology-driven healthcare enterprises, Partners Healthcare, Inc. During his tenure at Partners, Chris oversaw the introduction of new technologies and lead a strategic SOA initiative to modernize critical application architectures. Prior to Partners, Chris was the Chief Technology Officer at VIS Corporation, designing and developing the company’s industry-leading SaaS e-learning platforms and lead the development of an innovative content and data management software solution. Chris earned his B.S. from Ithaca College.