News & Events

Media Contacts:

Tom Francoeur
Topaz Partners
781.404.2405

Joel Makhluf
Marketing Manager, Enservio
781.292.6050

Articles:

Electronic Payment Innovations: Retire Paper Checks, Renew Customer Confidence
November 9, 2011

We have all had a hunch that 2011 would be one of the worst years on record for catastrophic losses. Now, the numbers are in to prove it. Swiss Re reported in September that natural catastrophes and man-made disasters across the globe are projected to cost the insurance industry around $70 billion in the first half of 2011.

To view the rest of the article, click here.

Electronics, jewelry and clothes at top of insurance claims list
August 2, 2011

If you own a home, you probably know you need homeowners insurance to protect your structure against fire and other risks for damage and loss. But what about your home’s contents? A standard home insurance policy has limits on how much it will pay to replace your valuables. The best way to protect yourself is to understand these limits and purchase insurance riders that will provide additional coverage when needed.

To view the rest of the article, click here.

Study: Electronics, jewelry most common items insured
June 21, 2011 (Insurance Corner)

Some of the most common valuables people insure has been revealed. According to Enservio, a software provider for property claims processing, electronics, jewelry, apparel, furniture and home goods were the leading belongings people insured in 2010. Based on dollar value, however, electronics topped the charts, accounting for 16 percent of the total.

To view the rest of the article, click here.

Top 5 Items Claimed by Property Insureds
June 20, 2011 (Claims Journal)

Electronics, jewelry, furniture, apparel, and home goods are among the top five items claimed, according to the findings of the Contents Claim Index (CCI) released by Enservio, a web based software and services provider for property contents claims processing.

To view the rest of the article, click here.
 

Enservio Announces Comprehensive Solution for Commercial Property Claims
June 15, 2011 (PropertyCasualty360)

Enservio, a provider of contents inventory creation, valuation, and replacement services and software, announced EnservioCommercial, a contents claims solution developed specifically for commercial property claims.

To view the rest of the article, click here.
 

Trending Now: Contents Claims
June 15, 2011 (Claims Advisor)

Benchmarking, or measuring against some kind of defined standard, is pretty complicated for contents claims due to the seemingly infinite variety, quality and value of each item. Each household, especially across income brackets, has unique items with sometimes widely varying values. When you get to the ultra-wealthy stratum, you are often dealing with one-of-a-kind pieces of art or custom-made jewelry and tailored clothing.

To view the rest of the article, click here.

Contents Claims Go Commercial
June 3, 2011 (PropertyCasualty360)

If you pause for a moment to shine light on your commercial contents claims handling process, then you might be surprised at what you find. Even a casual examination will reveal inefficiencies and inaccuracies the industry has been more or less sweeping under the rug for years now. This is remarkable and even a bit alarming when you consider that commercial contents claims have a natural complexity that make them ideal candidates for improvement. Rather than standing still, some innovative carriers are beginning to implement new approaches that dramatically improve accuracy, efficiency, and the customer experience for commercial contents claims.

To view the rest of the article, click here.

So They Claimed
May 10, 2011 (Best's Review)

Enservio aggregates and analyzes contents claims. Trends emerge from looking closely at what is most often reported lost, damaged or stolen. Electronics topped the index, accounting for 16% of total insured value reported. Within the category is an insight into today’s domestic lifestyle: TVs and computers represented about half of these losses. Jewelry losses spiked during the past two years, nearly eclipsing the total dollar value of electronics claims.

To view the rest of the article, click here.

Among personal and business items, electronics top list of highest-value insurance claims
May 4, 2011 (InsuranceQuotes.com)

As a category, electronics topped the list of the highest-value personal and business items that were stolen, lost or damaged in 2010, according to the new Enservio Contents Claims Index, published by Best’s Review magazine.
Based on dollar value, electronics accounted for 16 percent of the value of personal and business items for which insurance claims were filed in 2010, the index shows. TVs led the electronics category, with 24 percent of the value.
Jewelry was the No. 2 category, representing 15 percent of the total value of claims. Rings made up 44 percent of the value in the jewelry category.

To view the rest of the article, click here.

Get smart on contents claims
August 4, 2010 (American Agent & Broker)

Think about everything you have in your home—from your TV to that antique roll-top desk, to all of the clothing and shoes and accessories for you and everyone else in the home—then figure out how much it’s all worth. Sound daunting? It is—and it’s something a policyholder shouldn’t have to deal with in a time of strife, but all too often they do. Consider this: According to ISO’s Property Claim Services unit and the U.S. Bureau of Labor Statistics, the U.S. endured 28 catastrophes in 2009. The losses for these catastrophes totaled $10.6 billion. For your clients, getting back the contents of their home after a loss is one of the most important aspects of picking up the pieces and putting their lives back together.

To view the rest of the article, click here.

Handling Specialty Contents Claims
June 2, 2010 (Claims Magazine - June 2010)

Have you ever watched Antiques Roadshow, the popular PBS television series in which specialists offer appraisals of antiques, collectibles, and family heirlooms? Even if you are not a fan, you have likely happened upon the show while channel surfing, pausing for a moment to find out if that oil painting found gathering dust in the attic of a San Francisco, Calif. home is an original Edward Hopper or a clever (but essentially worthless) imitation.

Click here to read the rest of Tom Kirkpatrick's new article in the June Claims Magazine

Claims Magazine: "Forrester Research: Contents-Claims Provider Listed as 'Hot'"
February 22, 2010

Forrester Research Senior Analyst Ellen Carney recently authored a report that listed what she called, the hottest insurance technology companies for 2010. Specifically, the report detailed companies that are "meeting diverse or emerging insurance industry needs and that offer insights into new, strategic opportunities for vendor partnerships and acquisitions in areas like agent performance, supply chain management, business intelligence and analytics, and core insurance applications for global insurers."

To find out what it takes to make the list, Claims spoke with Carney and with Enservio’s CEO Jon McNeill, whose company and contents-claims services was ranked by Carney as "hot" for 2010.

To read the full FAQ, click here.

Hot Insurance Tech Companies To Watch In 2010
By Ellen Carney, Senior Analyst
Forrester Research, December 21, 2009

...Enservio helps P&C insurers answer a question that many make hunches to determine: What’s the value of what’s inside the structures that they’re insuring? Enservio provides the P&C market with the means to inventory, value, replace, and benchmark the contents of residential and commercial structures and businesses. The company has built a like, kind, quality (LKQ) database that captures the price of items like furniture, clothing, and even pizza ovens from a variety of sources and then validates these prices daily. The database also means that Enservio can push analytics to carriers for a variety of operational, productivity, financial, and content benchmarks. Its RestoreMall service lets carriers provide claimants with a co-branded debit card in the amount of their settlement that can be used at Enservio’s RestoreMall Web site that leverages mass buying power. That means that carriers don’t have to reimburse based on the manufacturer’s suggested retail price. Did the claimant lose a vintage Martin F5 mandolin in the fire or tornado? No problem. The company’s EnservioSelect service brings in specialists, including appraisers from the PBS Antiques Roadshow television series, to provide pre- and post-loss services and even conservation and restoration. In addition to its residential contents valuation service, Enservio is targeting commercial insurers underwriting the small business market and is about to launch a commercial contents valuation service. Why it’s important...

   Contact Forrester Research (617.613.5730) to obtain the full report.

Taming Contents Claims
By Jon McNeill
Claims Magazine, November 2009

To the detriment of consumers, claim adjusters, and the carriers themselves, it’s still the wild, wild West when it comes to current practices and processes for handling contents claims....