Contents-365
What’s an animal control tranquilizer gun worth, and why would you ever want to know?
July 30, 2010 | Jon McNeill
Contents claims can be a tricky thing, especially if you’re dealing with unique, unusual or hard-to-value items. EnservioSelect specializes in just that – helping to keep claims accurate and timely, even when you come across challenging items....
No matter the industry, the customer rules
July 27, 2010 | Rob Chase
The cast of "The Office" usually provides more laughs than business advice, but the clip below got me thinking on one of the most important aspects of a successful operation – good customer service....
The Time is Right for Innovation in Insurance
July 19, 2010 | Jon McNeill
I recently listened in on a webinar conducted by the financial services industry analyst firm Celent. The webinar was titled, “Innovation in Insurance: Myth or Reality?” In the webinar, two of Celent’s insurance industry analysts, Catherine Stagg-Macey and Nicolas Michellod, discussed how innovation has become a top priority for many financial services companies, particularly insurance companies....
Technology Product Development is Important – But Don’t Forget About Your Customers
June 25, 2010 | Rob Chase
A recent article in National Underwriter Property & Casualty titled, “Insurers Must Combine Tech Agility & Intelligence,” includes comments from several industry analysts attending the ACORD/LOMA Insurance Systems Forum in Las Vegas discussing how carriers, having weathered the storm of the recess...
Winning With Offense
June 24, 2010 | Jim Fini
Anyone following this year’s Boston Red Sox knows that the best defense is a good offense (when pitching and fielding are down, run production can help you pull out the win). This is of course true both on and off the field. For carriers, it can mean advising policyholders to take the necessary actions to prepare for a loss....
Don't Wait for the Big One - Be Prepared
June 16, 2010 | Rob Chase
I recently came across an informative article about catastrophic earthquakes in Claims Advisor Magazine by Annmarie Geddes Lipold called Waiting for the Big One, and the key takeaway from this article for both carriers and insureds is: Don’t wait for the big one – be prepared....
Even 7-year olds get it
March 22, 2010 | Jay Guden
Recently, I had the opportunity to appear in front of my daughter’s class for career day. She’s in second grade, so she and her pals are seven. Yes, seven years old. Do you remember much about that time in a child’s life? They have remarkably little business experience and even less of an attention span....
The Case of the Model Jet
February 19, 2010 | Dan Farrell
EnservioSelect was asked to research and find a retail replacement value for a scale model, radio controlled, fully operational jet aircraft. This model jet was a military style aircraft (SU-35), measuring nine and a half feet long and was fully accessorized with retractable landing gear, special lights and brakes, an operating pilot’s canopy and twin jet engines. The aircraft was fully flight capable and could operate at speeds approaching 300 mph! It had crashed (Duh!), and the claimed replacement cost was just in excess of $30,800.00. This was unusual, even for EnservioSelect, but just another example of the lengths to which we can extend in the field of specialty appraisals - boys and their toys!...
The Case of the Golden Spike
January 24, 2010 | Dan Farrell
EnservioSelect was asked to determine if a “Golden Spike” - made as a commemorative of the 1869 joining of the Union Pacific and the Central Pacific tracks creating the first transcontinental railroad in the US - could be worth the $3,000 claimed by the Insured. The Insured purchased the spike in 1979 along with a Special Edition “Golden Spike” rifle made by Winchester in 1969 to commemorate the 100th Anniversary of the historic joining of the tracks....
The Opportunity Around Scheduled Items
December 2, 2009 | Jon McNeill
As property insurance professionals and homeowners, each of us is familiar with the contents that are typically scheduled separately for specific coverage: a diamond engagement ring, Rolex watches, firearms, a fur coat, etc. In actuality, there are many more items that can and should be scheduled – and they’re not necessarily what you would think. Upright pianos, mountain bikes, riding mowers and large flatscreens are all items that can cost thousands of dollars, yet they remain tucked into...