Customer service is paramount to Enservios success.
Our services are a win-win-win for all parties involved: adjuster, carrier and insured. We measure customer satisfaction with an independent, third-party vendor. The results are astounding for any industry our YTD performance is 99.7% customer satisfaction with 99.8% of our customers saying that they would use us again. We drive relentlessly towards reducing time-to-file-close on all claims, providing better accuracy, increasing ease of use and improving insured customer satisfaction.
Enservio has been a pioneer in property claims automation. We discovered early on that the structure portion of the claim settles within days while contents can keep the claim open for months. This leaves both the insured and the carrier frustrated and most claims end up being overpaid. With our application and services, we consistently offer 20-30% indemnity savings and higher customer satisfaction for the carrier with claims being closed out in days instead of months. |
By utilizing Enservios contents management solutions and services, insurers achieve increases in:
- Speed
- Accuracy
- Convenience
- Customer satisfaction ratings
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