Inventory Creation for Carriers

Enservio offers onsite and offsite support for the creation of content inventories, allowing carriers to add staff and resources when and where they need them.

Onsite

With coast-to-coast coverage and an active role in all major markets nationally, Enservio can guarantee that a Field Inventory Specialists (FIS) will get to any loss site quickly. Our expert staff is trained in Enservio’s proprietary processes, techniques and technologies to ensure high quality service and customer satisfaction. In fact, our specialists reduce inventory cycle times dramatically for adjusters and policy holders—what used to take months now takes just a few days, or even hours.

FIS personnel go beyond ordinary onsite inspection, looking for all characteristics of an item’s value: make, model, physical dimensions, part numbers, colors, country of origin, etc. In situations where contents are burnt from site and forensic reconstruction is necessary, our FIS team members interview policy holders with compassion and sensitivity. Our team is also trained in fraud detection.

Enservio Service Managers (SM) coordinate onsite visits directly with policy holders, relieving your personnel of schedule coordination. An SM is also the single point of contact, dedicated to addressing all needs and questions that your personnel may have during the inventory creation process.

Offsite

LiveScribe™
When adjusters or other carrier personnel are investigating a loss site, Enservio offers LiveScribe™, our proprietary transcription service. Using LiveScribe, adjusters can log a digital record of contents as they make their way through the site, leaving them “hands free.”

When carrier personnel arrive at the site, they simply call an Enservio LiveScribe representative and begin dictating their observations. LiveScribe team members guide them interactively to ensure all pertinent details are captured. Once the session is over, Enservio transcribes all notes and constructs a complete inventory. Our experience demonstrates that using LiveScribe for inventory creation is significantly more accurate and comprehensive than using traditional cassette recordings or paper transcription.

Consumer Self-service Portal
For losses that are less complex, Enservio offers policy holders a convenient self-service portal at www.mypropertyloss.com. Using this portal, claimants are guided through the process of inventorying their contents directly online, line by line. This empowers them to get started on their claim almost immediately and work on their own timetable, reducing anxiety and increasing satisfaction. Once they’re done, they receive an email confirmation and copy of their list. Enservio follows up with the adjusters, letting them know this task has been completed. 

The self-service portal greatly reduces the need for adjuster field visits and eliminates disorganized, inconsistent hand-written lists.