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  • The Message

    ASI policyholder Kelly Conrad Simon recounts a historic wildfire that engulfed her home and the catastrophe adjuster who came to the rescue and helped her get her life back.

  • The Adjustment

    Policyholder Walter Gregg talks of the high level of service he received from ASI adjuster Tucker Patch when a freak hailstorm battered his Florida home.

  • The Sirens

    The Conley’s, recount a scary time when their home was in the path of an intense tornado and how their ASI adjuster, Tucker Patch, responded with support and compassion.

  • The Apology

    Charlotte McGill-Colyer of ASI Insurance relates court-room drama during an arson hearing in which the defendant thanks her for the kindness and respect she displayed.

  • Amazing Grace

    Robin Treanor of ASI Insurance recounts her time helping an insured whose home had experienced a devastating pipe burst and the reciprocal help of a different kind, she received.

  • The Compliment

    Talitha Turner of American Modern explains how she was able to help her policyholders in the aftermath of a water loss.

  • Sharing the Passion

    Rob Baker of American Modern describes how his life-long experience and love for collector cars fuels his passion to provide superior customer service to insureds in times of need.

  • Here to Serve

    Eva Mowry of Security First tells the story of an adjuster who took over the whole claim process to provide peace of mind and ensure there was no delay in commencing the claim settlement while the insured was in the hospital.

  • Get in the Bathroom

    Richard Hanlon of Universal NA tells the amazing story of a homeowner whose quick thinking saved his family as their home was leveled by a fierce tornado.

  • Beyond the Policy

    Eva Mowry of Security First discusses going the extra mile for policyholders even if it means going beyond the scope of the policy.

  • The Art of Connecting

    Trevor McDonald of MSA Group describes the unique experience of having his wife accompany him on a tornado loss in Birmingham, AL.

  • A Christmas Story

    Otto Kieslich of Universal NA shares a touching story of working with a family who experienced a fire loss during the holidays.

  • Series Overview

    This trailer for the new “Making It Right” web series introduces a few of the passionate claims professionals we profiled as well as their policyholders. Stay tuned for new episodes.

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