Enservio to Present “Recognizing Contraband” Webinar for Claims Pros

December 18 Webinar to aid adjusters in identifying contraband in claims from a wide variety of illegally traded goods

NEEDHAM, Mass. – December 15, 2014Enservio, Inc. today announced an upcoming webinar on how adjusters can best approach contraband or illicit goods during the early investigative claims process. While individual insurance carriers differ in terms of their own best practices for handling contraband items, the webinar aims to bring awareness to the wide variety of goods considered illicit, and the complexity associated with properly identifying legal from illegal substances. The webinar will also look at US trade embargoed nations, and the $10 billion illicit trade in animal wildlife.

The webinar is complimentary and will take place Thursday, December 18th at 11:30 am ET with a Q&A session to follow. Attendees can register by clicking here: https://www2.gotomeeting.com/register/223001066. Enservio is the leading provider of software and services across the entire value chain of contents claims processing.

The webinar will examine how states can differ widely in their laws governing the use and possession of such items as fireworks and marijuana, in which case coverage may fall outside of policy limits.

“The underlying theme to this webinar is that contraband may not always be obvious, and our focus will be pointing out some of the more obscure and confusing laws revolving around contraband items, where the courts would not expect the insurer to pay for something that is expressly forbidden by law,” said Scott Lacourse, the webinar presenter.

Particularly noteworthy to insurance pros is to understand the size of the contraband problem. On a typical day US Customs and Border Patrol will seize*:

  • 11,945 pounds of drugs
  • $291,039 in undeclared or illicit currency
  • $4.7 million dollars’ worth of products with Intellectual Property Rights violations


“Contraband is an intractable problem and thriving in our marketplace. It is not uncommon for claims adjusters to confront illicit property. Hopefully this webinar will provide awareness and guidance,” added Lacourse.

Adjusters, claim reps, claim managers, claim supervisors, claim directors and anyone dealing with non-restorable contents claims will benefit from this rare opportunity to learn the scope of the contraband trade and ways of identifying potentially illegal goods.

About Enservio, Inc.

Enservio® software and services help you solve one of the biggest issues in property insurance - knowing what's inside an insured's home or business. This visibility helps you right-price your policies upfront, settle claims quickly and accurately, manage replacements to keep customers happy, as well as run your business more efficiently. Founded in 2004, we are headquartered in Needham, MA, with offices and professional staff across the U.S. Enservio is a strategic partner of the National Insurance Crime Bureau (NICB) in their continued fight against insurance fraud. For additional information, please visit the company's web site www.enservio.com or call 888.567.7557. Connect with Enservio via LinkedIn (http://us.linkedin.com/company/enservio), Twitter (https://twitter.com/enservio), and Facebook (https://www.facebook.com/enservio).

Enservio is a registered trademark of Enservio, Inc. All other trademarks referenced are the property of their respective holders.