Speakers at Enservio Property Innovation Summit Discuss Grit, Fraud, and Seeding a Culture that Drives Innovation
NEEDHAM, Mass. – May 11, 2015 – Last week approximately 130 senior insurance executives spent two days at the Charles Hotel to attend Enservio's invitation-only 9th annual Property Innovation Summit. Attendees received an opportunity to network among peers and to hear presentations on leadership, customer experience and "grit" – achieving your personal goals by persevering in the face of adversity.
Grit was a hot-button topic on the stage delivered by Dr. Angela Lee Duckworth, author of "The Key to Success? Grit." Duckworth emphasized "deliberate practice" as being most effective to developing grit. She defined four features of grit, including setting a stretch goal, concentrating on the task at hand, receiving immediate feedback, and repeating a task until achieving fluency.
The Summit was keynoted by best-selling business book author Jack Zenger, whose agency has conducted 360-degree feedback reviews with 80,000 business executives. "What do the best leaders share in common?" A willingness to challenge the status quo, the goal of developing a company strategy collectively, and a drive to encourage friendly relationships among co-workers.
Forrester research analysts Frank Gillett and Ellen Carney spoke about the latest trends in the Internet of Things and the connected home. While installation issues and integrating various WiFi devices may limit wide acceptance, the invention of "appcessories" -- apps driven by smartphones -- will soon make the automated home a reality. Ellen Carney stressed the need for insurers to step up their offerings with additional services beyond roadside assistance, for example, "to help solve problems and make life easier for consumers."
On Day 2 of the event, Frank "Catch Me If You Can" Abagnale shared his remarkable life story that led to his serving 39 years fighting crimes against the government as an FBI investigator.
Abagnale envisions a future where vehicles could be commandeered remotely for nefarious purposes and heart pacesetters could be turned off from a thousand-mile distance.
Also on stage was Dennis Squibb of Farmers Insurance, "an adjuster at heart" who shared his positive ROI experiences working with his carrier's SIU department to combat soft fraud in everyday theft claims thanks to the deployment of ContentsAnalyzer, the only anti-fraud solution that examines anomalies at the claim line detail.
Harley Manning, also of Forrester, spoke about the universal drivers to creating an excellent customer experience which directly translates to "retention loyalty," "enrichment loyalty" (where customers buy more goods or services), and "advocacy" (word-of-mouth customer recommendations).
Regarded as the insurance industry's premier thought-leadership conference, this year's Property Innovation Summit was sponsored by Itel, CoreLogic, Fourseventy Claims Management, Mapbox, Rytech, Donan, Innovation Group and Symbility.
Enservio® offers the industry's most robust contents software platform as well as world-class contents claim services that bring value to the entire spectrum of contents claim management. Insurance carriers rely on the Enservio platform to achieve the highest quality business outcome for their contents programs, driving superior policyholder satisfaction and efficient workflow. Founded in 2004, we are headquartered in Needham, MA, with offices and professional staff across the U.S. For additional information, please visit the company's web site www.enservio.com or call 888.567.7557. Connect with Enservio via LinkedIn (http://us.linkedin.com/company/enservio), Twitter (https://twitter.com/enservio), and Facebook (https://www.facebook.com/enservio).