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Drive Superior Customer Satisfaction

chart-metric icon8 out of the top 9 2014 JD Power "Top Ranked Carriers in Customer Satisfaction" are Enservio customers
 
  • ContentsExpress™ contents management solution enables tools for consumer self-service and leads to an optimized customer experience
  • The Paysurance™ claim payment platform puts money in the hands of your insureds 3X faster than a traditional settlement check
  • Carriers using Enservio’s preferred pricing replacement solution delight their insureds with exclusive discounts of up to 30% on electronics, tools, and other consumer goods
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Increase Workflow Efficiency

chart-metric iconIndependent studies show that processing contents assignments with ContentsExpress boosts internal workforce efficiency by as much as 85%
 
  • The TrueLKQ™ product search engine and AutoLKQ™ match technology automatically provides like, kind, quality item matches from the industry’s most advanced contents database
  • The Insured Access Portal provides real-time collaboration with policyholders for them to self-service important aspects of their contents assignments freeing adjuster capacity and speeding claim cycle times
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Simplify, Speed Settlements

pie metric90% of our adjusters were able to close a claim the first time using our settlement report

  • Carriers using our onsite inventory capture services provide immediate response as well as superior customer service to insureds during an emotional time
  • Carriers using our onsite inventory capture services typically experienced a 70% reduction in cycle time on large loss claims
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Pay The Right Amount

chart-metric iconDeploying a robust contents claims program can improve your homeowners' loss ratio by 2.7 points or an approximate 5% reduction based on key Enservio advantages

  • More accurate item match
  • Precise application of depreciation
  • Access to discounted replacement pricing
  • We have almost a decade’s worth of data on what’s inside an insured’s home, including:
    • 15 million products in our database that are updated daily from 350+ retailers, and 150,000+ top brands
    • With TrueLKQ®, we look for key value factors such as brand, make, and model to assure the best match
  • The Paysurance Card offers a reduction of approximately 80% in expense in comparison to the costs of cutting a settlement check
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