Enservio Announces Comprehensive Contents Solution for Commercial Property Claims

NEEDHAM, Mass. – June 14, 2011 – Enservio (www.enservio.com), the nation's leading provider of contents inventory creation, valuation and replacement services and software, today announced EnservioCOMMERCIAL, the industry's only comprehensive contents claims solution developed specifically for commercial property claims. EnservioCOMMERCIAL provides the full range of inventory, valuation and replacement solutions insurance carriers need to improve the accuracy and efficiency of contents claims for businesses, with domain expertise in a wide variety of sectors including healthcare, manufacturing and retail.

"EnservioCOMMERCIAL provides the specialized contents knowledge required to achieve accurate and timely settlements, allowing carriers and adjusters to focus on the structural and business interruption aspects of the claim," said Jon McNeil, Enservio's CEO. "This takes the pressure off adjusters to become instant experts about contents in the vast array of industries they encounter."

Project Management Approach with Single Point of Contact

EnservioCOMMERCIAL project managers provide a single point of accountability and ensure that contents claims are handled in the fastest, most efficient manner possible. Project managers smooth the process for adjusters and greatly increase the customer satisfaction of insureds, overseeing all aspects of the content claims process, including the following:

  • Complete and accurate inventorying of contents
    • Commercial claims become inflated when too much reliance is placed on insureds' perpetual inventories. EnservioCOMMERCIAL field personnel quickly and accurately account for all contents.
  • Coordination with all required vendors to determine repair vs. replace
    • Project managers work closely with relevant vendors to make sure the right decisions are made with regard to cleaning, restoration/repair and total loss.
  • Expert valuation
    • Matching the right subject expertise to the right claim every time is crucial to ensuring accurate contents valuations and a positive experience for the insured. EnservioCOMMERCIAL provides domain expertise across a wide array of business sectors, including healthcare, manufacturing, retail, education, religious institutions, and more.
  • Aggregated reporting and analytics
    • Carriers and adjusters gain access to custom reporting that can be broken out according to various coverages on a claim. All commercial contents data is aggregated under a single source, providing valuable analytical insights into contents claims trends.
  • Facilitated scrapping and/or salvage
    • EnservioCOMMERCIAL provides a team of contents claims experts that can facilitate salvage operations, or provide their reporting to a salvor of the carrier's choice.
  • Replacement/reinstallation
    • EnservioCommercial offers elective replacement services, part of a total solution that accelerates claims settlements and minimizes business interruption.

About Enservio

Enservio is the market leader in contents inventory creation, valuation and replacement. We provide software and services to property insurance carriers and their policy holders nationwide. Founded in 2004, we are headquartered near Boston, with offices and professional staff across the United States. For additional information, please visit the company's web site www.enservio.com or call 888.567.7557