Multi-Factor Authentication User Guide

Instructional video on how to set up MFA

  • To set up MFA for the first time, we recommend using the Authenticator App if you don’t have access to SMS/Text on your phone. To use this option, select Authenticator App while setting up MFA.
  • To Setup using Authenticator App click continue.
  • To setup using SMS/Text click More options

  • If a user selects both the options, they will have to set up their SMS/ Text authentication first and then proceed with Authenticator APP set up.

  • If you want to proceed with SMS/Text only select SMS/ Text and click continue.
  • Select your country and enter your phone number with the area code then select the ‘Send verification code’ button.
  • Use the verification code received on your phone to verify your phone number.

  • If you do not have access to a mobile device, or your organization does not allow using personal mobile devices, you can use a laptop/ desktop application to complete the multi-factor authentication.
  • You can download any desktop application that supports TOTP (Temporary One Time Password) to authenticate your account from your desktop.

  • If you are a returning user, and you selected an Authenticator App as a verification process, you must open your Authenticator App to get the verification code.
  • If you used a Mobile Authenticator, then open the Authenticator App on your mobile device to get the 6-digit verification code.
  • If you used a Desktop authenticator, like Authy, then open the desktop authenticator to get the 6-digit verification code.
  • Enter the verification code on the ContentsExpress login page to complete the verification process.

  • Multi-factor authentication is a two-step verification method that adds an extra layer of protection in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism: knowledge, possession, and inherence.

  • MFA protects user data—which may include personal identification or financial assets from being accessed by an unauthorized third party that may have been able to discover, for example, a single password.

If you are having issues setting up your MFA account or completing the verification process, please CONTACT US or Chat with Enservio Support at Live Chat (