Multi-Factor Authentication User Guide

• Open Microsoft Edge and click the three-dot menu button, and then select “Settings.” Next, click “Cookies and Site Permissions” in the sidebar, and then select “Pop-Ups” and redirect.
• Leave the “Block” switch enabled on the “Pop-Ups and Redirects” page. Instead, we’ll be allowing pop-ups for only certain sites. Further down the page, click the “Add” button in the “Allow” section.
• In the pop-up window that appears, type or paste the web address of the site you’d like to allow pop-ups on, and then click “Add.”
• Repeat this process with any other sites with pop-ups that you’d like to allow.
  Alternatively, you can also visit Settings > Cookies and Permissions, and then look in the “Recent Activity” section.

• Click the arrow beside the address of the site that you’d like to allow pop-ups on.
• On that website’s “Site Permissions” page, scroll down and set “Pop-Ups and Redirects” to “Allow” in the drop-down menu.

• In the Menu bar at the top of the screen, click Firefox and select Preferences. Click the menu button. and select Settings.
• Select the Privacy & Security panel.
• Go down to the Permissions section. Uncheck the box next to Block pop-up windows to disable the pop-up blocker altogether.

• Open the Safari browser and click Preferences under the Safari drop-down menu.
• Select the Websites tab and click Pop-up windows in the left menu.
• Set “When visiting other websites” to Allow to enable pop-ups as the default setting.

• Go to Settings > Safari.
• In the General section, tap the Block Pop-ups toggle. It will turn white to indicate it’s turned off.
• Launch the Safari app. The changes will take place immediately, and you should be able to see pop-ups on websites that use them.

On your Android phone or tablet, open the Chrome app .

• To the right of the address bar, tap More Settings.
• Tap Permissions Pop-ups and redirects.
• Turn off Pop-ups and redirects.

Allow pop-ups from a specific site.

• On your Android phone or tablet, open the Chrome app .
• Go to a page where pop-ups are blocked.
• At the bottom, tap Always show.

If you only want to setup MFA on your laptop or desktop device, follow these steps.

• If you do not have access to a mobile device, or your organization does not allow using personal mobile devices, you can use a laptop/ desktop application to complete the multi-factor authentication.
• You can download any desktop application that supports TOTP (Temporary One Time Password) to authenticate your account from your desktop.
• We suggest using Authy desktop authenticator.  Follow this link to download Authy.
• Select your operating system and download Authy. Once the setup file is downloaded install Authy on your machine.
• Please provide a phone number and email to setup an Authy account. You can either use your work, desk, or personal phone number. Similarly, you can use your work or personal email for this process. This is a onetime setup.
• Select a method to verify the Authy account, once you verify your Authy account, it is ready to setup multi-factor authentication. If you are using your desk phone you will have to select ‘Receive call’ to complete this one-time step.
• Once your account is setup you can click on “+” icon to add your ContentsExpress account.
• Go back to your ContentsExpress multi-factor MFA Screen and click “Still having trouble.”
• This will display a code highlighted in red below.
• Copy the secret code (text in the highlighted square above), e.g. deuk3yiqsuz3p3cr and go back to the Authy screen and paste the code in the “Enter code given by the Website” area, then click Add Account.
• The system will prompt you to enter an Account name and select a logo.
• You can provide your email or a name of your choice for the account name, then select any generic logo from the list provided.
• You will use this account every time you use desktop authenticator. 
• Once done, you will get a code to authenticate your account. Click the copy icon (Highlighted in red) or copy the code.
• Go back to your ContentsExpress login screen and either paste or type the 6-digit code from Authy into the text box highlighted. Next select “Continue” to complete the authentication process.

• If you are a returning user, and you selected an Authenticator App as a verification process, you must open your Authenticator App to get the verification code.
• If you used a Mobile Authenticator, then open the Authenticator App on your mobile device to get the 6-digit verification code.
• If you used a Desktop authenticator, like Authy, then open the desktop authenticator to get the 6-digit verification code.
• Enter the verification code on the ContentsExpress login page to complete the verification process.