Customer Inventory Portal – Multi-Factor Authentication User Guide

Instructional video on how to set up MFA

  • When a pop-up is blocked, the address bar will be marked Pop-up blocked. You will have to manually allow pop-ups.

  • Open Microsoft Edge and click the three-dot menu button, and then select “Settings.” Next, click “Cookies and Site Permissions” in the sidebar, and then select “Pop-Ups” and redirect.
  • Leave the “Block” switch enabled on the “Pop-Ups and Redirects” page. Instead, we’ll be allowing pop-ups for only certain sites. Further down the page, click the “Add” button in the “Allow” section.
  • In the pop-up window that appears, type or paste the web address of the site you’d like to allow pop-ups on, and then click “Add.”
  • Repeat this process with any other sites with pop-ups that you’d like to allow.
    Alternatively, you can also visit Settings > Cookies and Permissions, and then look in the “Recent Activity” section.
  • Click the arrow beside the address of the site that you’d like to allow pop-ups on.
  • On that website’s “Site Permissions” page, scroll down and set “Pop-Ups and Redirects” to “Allow” in the drop-down menu.

  • In the Menu bar at the top of the screen, click Firefox and select Preferences. Click the menu button. and select Settings.
  • Select the Privacy & Security panel.
  • Go down to the Permissions section. Uncheck the box next to Block pop-up windows to disable the pop-up blocker altogether.

  • Open the Safari browser and click Preferences under the Safari drop-down menu.
  • Select the Websites tab and click Pop-up windows in the left menu.
  • Set “When visiting other websites” to Allow to enable pop-ups as the default setting.

  • Go to Settings > Safari.
  • In the General section, tap the Block Pop-ups toggle. It will turn white to indicate it’s turned off.
  • Launch the Safari app. The changes will take place immediately, and you should be able to see pop-ups on websites that use them.

On your Android phone or tablet, open the Chrome app .

  • To the right of the address bar, tap More Settings.
  • Tap Permissions Pop-ups and redirects.
  • Turn off Pop-ups and redirects.

Allow pop-ups from a specific site.

  • On your Android phone or tablet, open the Chrome app .
  • Go to a page where pop-ups are blocked.
  • At the bottom, tap Always show.

  • Please allow pop-ups in your browser for "" before continuing with verification. Click here to learn how to allow pop-ups.
  • To set up MFA for the first time, we recommend using the Authenticator App if you don’t have access to SMS/Text on your phone. To use this option, select Authenticator App while setting up MFA.
  • To Setup using Authenticator App click continue.
  • To setup using SMS/Text click More options

  • If a user selects both the options, they will have to set up their SMS/ Text authentication first and then proceed with Authenticator APP set up.

  • If you want to proceed with SMS/Text only select SMS/ Text and click continue.
  • Select your country and enter your phone number with the area code then select the ‘Send verification code’ button.
  • Use the verification code received on your phone to verify your phone number.

If you only want to setup MFA on your laptop or desktop device, follow these steps.

  • If you do not have access to a mobile device, or your organization does not allow using personal mobile devices, you can use a laptop/ desktop application to complete the multi-factor authentication.
  • You can download any desktop application that supports TOTP (Temporary One Time Password) to authenticate your account from your desktop.
  • We suggest using Authy desktop authenticator.  Follow this link to download Authy.
  • Select your operating system and download Authy. Once the setup file is downloaded install Authy on your machine.
  • Please provide a phone number and email to setup an Authy account. You can either use your work, desk, or personal phone number. Similarly, you can use your work or personal email for this process. This is a onetime setup.
  • Select a method to verify the Authy account, once you verify your Authy account, it is ready to setup multi-factor authentication. If you are using your desk phone you will have to select ‘Receive call’ to complete this one-time step.
  • Once your account is setup you can click on “+” icon to add your Customer Portal account.
  • Go back to your Customer Portal multi-factor MFA Screen and click “Still having trouble.”
  • This will display a code highlighted in red below.
  • Copy the secret code (text in the highlighted square above), e.g. deuk3yiqsuz3p3cr and go back to the Authy screen and paste the code in the “Enter code given by the Website” area, then click Add Account.
  • The system will prompt you to enter an Account name and select a logo.
  • You can provide your email or a name of your choice for the account name, then select any generic logo from the list provided.
  • You will use this account every time you use desktop authenticator.
  • Once done, you will get a code to authenticate your account. Click the copy icon (Highlighted in red) or copy the code.
  • Go back to your Customer Portal login screen and either paste or type the 6-digit code from Authy into the text box highlighted. Next select “Continue” to complete the authentication process.

Once the MFA setup is done, the returning user will see both the Authenticator App and SMS/Text options, if both were initially setup.

  • If you are a returning user and you selected SMS/Text as a verification process, you will need to choose "Send verification code", then the SMS/Text will be sent to your phone.
  • Once you receive the SMS/Text on your phone, enter the 6-digit code received on the Customer Portal login page, then click ‘Verify Code’ to authenticate your account.

  • If you are a returning user, and you selected an Authenticator App as a verification process, you must open your Authenticator App to get the verification code.
  • If you used a Mobile Authenticator, then open the Authenticator App on your mobile device to get the 6-digit verification code.
  • If you used a Desktop authenticator, like Authy, then open the desktop authenticator to get the 6-digit verification code.
  • Enter the verification code on the Customer Portal login page to complete the verification process.

  • Multi-factor authentication is a two-step verification method that adds an extra layer of protection in which a user is granted access to a website or application only after successfully presenting two or more pieces of evidence to an authentication mechanism: knowledge, possession, and inherence.

  • MFA protects user data—which may include personal identification or financial assets from being accessed by an unauthorized third party that may have been able to discover, for example, a single password.

If you are having issues setting up your MFA account or completing the verification process, please CONTACT US with your Claim Number or Chat with Enservio Support at Live Chat (